The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish relationship with client
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Use range of communication and interpersonal skills relevant to knowledge level of client Completed |
Evidence:
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Respond to enquiries by explaining range of general insurance products and services available and their relevant fees and charging methodology Completed |
Evidence:
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Inform client about role of adviser and licensee or principal responsible for adviser’s conduct Completed |
Evidence:
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Inform client about procedures for complaints handling Completed |
Evidence:
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Identify client objectives and risk situation
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Use range of communication and interpersonal skills to establish client objectives and goals Completed |
Evidence:
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Ensure appropriate risk assessment processes and tools are used to collect relevant personal, financial and business details Completed |
Evidence:
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Analyse client risk information
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Analyse all information from risk assessment process Completed |
Evidence:
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Make sure that specialist advice is sought if required to address issues that professional judgement indicates may require further consideration Completed |
Evidence:
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Ensure that clients are consulted throughout analysis for further clarification where necessary Completed |
Evidence:
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Identify appropriate risk solution
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Identify and assess available options using information from risk analysis Completed |
Evidence:
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Conduct relevant product research Completed |
Evidence:
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Prepare statement of advice for presentation to client Completed |
Evidence:
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Confirm that client is referred to appropriate adviser for higher level or specialist advice if required Completed |
Evidence:
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Present appropriate solutions to client
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Ensure that features of statement of advice are explained to client in clear and unambiguous way Completed |
Evidence:
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Disclose impact of key aspects of recommendations, including possible risks, in clear and concise manner to client Completed |
Evidence:
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Negotiate effectively
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Discuss and clarify any concerns and/or issues client has regarding proposed insurance plan, policy and/or transaction Completed |
Evidence:
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Obtain from client and confirm preferred insurance plan, policy and/or transaction Completed |
Evidence:
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Coordinate implementation of agreed solution
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Seek agreement from client about proposed insurance plan, policy and/or transaction, including all associated fees and costs Completed |
Evidence:
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Ensure that timeframes for execution and processing are clearly explained to client Completed |
Evidence:
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Complete and maintain necessary documentation
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Confirm that proposal and other documents are completed and, where appropriate, are signed off by client Completed |
Evidence:
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Ensure that signed agreement and copies of appropriate documentation are exchanged Completed |
Evidence:
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Create and update client records Completed |
Evidence:
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Provide ongoing service where requested by client
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Ensure that type and form of ongoing service, including review of insurance plan, policy and/or transaction, is agreed with client Completed |
Evidence:
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Clearly explain fees and costs for defined ongoing services and confirm client understands all details Completed |
Evidence:
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Provide ongoing service as required Completed |
Evidence:
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